What is your product cancellation policy? What is your product refund policy? Do any Equifax products provide access to a free credit report? I need help. How can I contact Equifax? How do I deactivate the Automatic Fraud Alert feature? Who can view my Equifax credit report if I have a security freeze or credit report lock? Am I better off placing a fraud alert, requesting a security freeze, or obtaining a credit report lock? Can Equifax assist consumers who are deaf or hard of hearing? How do I cancel Lock & Alert? Can I sign up for Lock & Alert with a shared email address? Can I enroll my child in Lock & Alert? If I have a security freeze on my TransUnion or Experian credit report, can I still sign up for Lock & Alert? I'm paying for an existing Equifax product. Can I still sign up for Lock & Alert? Can I use Lock & Alert to lock my credit report with the other two nationwide credit bureaus? When should I unlock my Equifax credit report? I'm paying for an existing Equifax product. Can I combine Lock & Alert with my other product? I received a credit report alert from one or two of the nationwide credit bureaus, but not all three. Why did this occur? Why am I receiving alerts if I did not subscribe to an Equifax product? How do I opt out of pre-screened credit offers? Does an alert impact my credit scores? Why haven't I received a credit monitoring alert for my recent credit activity? How do I enable text alerts with my Equifax product? How secure is the information I provide to Equifax.com? How long can I access/view my products? Can a minor child access the Family Plan product? How does Family Plan help me to protect my minor child’s identity? What is a masked alert in the Family Plan product? How does the Family Plan work for minors? What is the status of my product purchase? Are there any special product limits during the free trial period? What’s included in the free trial? Where can I see the products I've previously ordered? ​How do I replace a security freeze with a lock on my Equifax credit report? What type of support can I expect with Equifax® Identity Restoration? Why can't I lock my Equifax credit report when it's frozen? What's the difference between a credit report lock and a security freeze? How do I cancel my product? I live outside of the United States. Can I still obtain one of your credit products? How do I redeem a gift certificate or promotion code? What if a minor child's credit report already exists in the Equifax system at the time of enrollment in the Family Plan product? If my Equifax credit report is locked, can any information, including new accounts, be posted? How long does verification of a minor child for the Family Plan product last? What is the additional adult feature included in the Family Plan? If I enroll my child in the Family Plan, how long does their Equifax credit report remain locked? How do I update the credit card used to pay for my product? Why is a credit card required for a free trial? What is a free trial? When will I be charged for my products? Why was I charged for my annual Equifax product again? How do I add another account in my product to receive alerts? Can I change my usernames and passwords on my financial accounts from the Member Center? How do I update my account profile information? I got an alert saying an account was closed on my credit report, but the account is still open and the last activity was just a few months ago. What happened? What types of alerts will I receive through my Equifax product? I am not receiving alerts -- is the product working? What if I don't recognize the information given in an alert? What should I do if I receive a credit monitoring alert? Why did I receive a credit monitoring alert? How do I customize my credit score monitoring alerts? What is the difference between credit scores from Equifax and credit scores from FICO? I received an Internet scanning alert, and only some of my personal information has been found online. Does this mean that I don't have to worry about it? How does Internet Scanning work? What types of information can Internet Scanning find? What types of credit score monitoring alerts can I receive? What is a credit report confirmation number? Can my Equifax product prevent or detect all forms of identity theft? How do I redeem a promo code I received in a breach notification letter? What if I forgot my username or password to sign in? How do I opt out of marketing emails from Equifax? How can l view my Equifax credit report? Where can I find the ID theft insurance benefits that are part of my Equifax product? How does the primary adult member view the masked alerts in the Family Plan product? What is Internet Scanning? How can I view my Equifax credit reports from the past? How do I lock my Equifax credit report? If I locked or unlocked my Equifax credit report with another product, what will I see when I sign in to Lock & Alert? How do I know when my free trial expires? When will I begin to be charged for my subscription? How do I limit the sharing of my information?