Child & Family Support Information
Government agencies are allowed to obtain and use consumer credit data (including a full consumer credit report or data derived from a consumer credit report) when they have a permissible purpose. Permissible purpose is defined in Section 604 of the Fair Credit Reporting Act (FCRA).
If your agency has questions or needs support, you may email Dedicatedsupport@equifax.com or call 888-279-8852 for assistance and guidance with any of these areas:
If your agency has questions or needs support, you may email Dedicatedsupport@equifax.com or call 888-279-8852 for assistance and guidance with any of these areas:
- Requirements for the initial set up for access to consumer credit report data.
- General questions regarding an existing setup for consumer credit report data.
- Support on ePort Cloud such as adding users or getting set up for batch reports. This is the platform utilized for access to credit information.
- How to handle security freezes.
- Incorrect credit file information.
- Fraud alerts.