As Equifax's only business-to-consumer enterprise,
Personal Solutions will continue to win by deploying
effective consumer marketing techniques.
Growth in this business has been impressive over
the past four years, rising at an annual compound
rate of 34 percent since 2002. This performance
underscores the critical role that our products play
in helping individuals better manage their credit
health, protect themselves against identity theft,
and improve their overall financial security. Building
upon our success to date, Equifax is pursuing an
even greater share of the $1 billion personal solutions
marketplace through several strategies.
A market segmentation analysis has helped us
to further define the market and divide it into clear
and precise segments. These insights are leading
to enhanced products and more effective advertising
messages targeted to each segment. We also
are developing ways to gain subscribers beyond our
website. A successful partnership with SunTrustSM
Banks, which combined checking accounts and credit
monitoring, has been an effective promotion for both
companies. It is an example of the types of joint
marketing ventures we intend to pursue. More affinity
partner relationships and reseller agreements
through indirect channels also will be an important
way to acquire new customers.
Our storefront, of course, continues to be our website. A major goal in 2007 is to improve conversion rates by motivating more people who visit our website to make a purchase. A redesigned site is already making a difference. We also want to improve retention rates by keeping customers longer. Call center operations are key to this goal. We are confident that stronger integration of all our consumer touch points — call centers, website, advertising and marketing partnerships — will change our game to ensure continued solid growth for Personal Solutions.
