London, 6th March 2012 - It has been reported that, today, banks will be sending out letters to thousands of customers who may have been mis-sold PPI. Leading consumer credit and analytics expert, Equifax, is offering these organisations crucial insight to give them a clear picture of PPI claims entitlement amongst their customers.
“We know that establishing total exposure to PPI claims is a challenge, especially where banks have offered multiple products with PPI policies over the last 6 years” explained Karl-Magnus Wadsack, Strategic Consultant, Equifax. “We have, therefore, developed Equifax Single Customer Insight for regulatory compliance to play a crucial role in helping banks identify and verify claimants so that they can pro-actively contact customers and handle claims accurately and efficiently.
“Using Equifax’s comprehensive consumer datasets to match PPI and credit account databases, we can also help banks to ensure that opportunistic fraudsters aren’t able to profit over genuine claimants. Helping these firms ensure that they pay out on claims in the most cost-effective manner is particularly important in this next stage of the PPI claims process.”
Equifax Single Customer Insight for regulatory compliance enables banks to accurately calculate their claims exposure, even across different brands and products. Plus the matching process can qualify the eligibility of a PPI claim, for example, where there is a discrepancy between policy and loan terms or where a policy was put in place outside of specific age limits.
The Equifax solution offers financial service firms several distinct benefits:
“The banks will want to deal with this latest stage in the PPI claims process in the most customer-friendly and efficient way”, concluded Karl-Magnus Wadsack. “It is, however, a complex issue. It’s vital, therefore, that they have the greatest possible insight into their customers’ PPI purchases.
“Equifax Single Customer Insight for regulatory compliance combines our best-in-class data and leading-edge analytics expertise to help banks identify and resolve PPI redress quickly and effectively, with a high level of accuracy. By working in partnership with the banks we are helping to improve the claims experience for customers.”
For further press information please contact: Wendy Harrison, Jenny Thorneywork or Clare Watson at HSL on 020 8977 9132 / Fax: 020 8977 5200 or Email: firstname.lastname@example.org
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